| The
Federal Communications Commission ("FCC") recently adopted
an order that requires ISN Telcom, like all Voice Over Internet
Protocol ("VoIP") service providers, to inform its customers
of any differences between the E911 access capability available
with ISN ip PBX as compared to the E911 access capability available
with traditional telephone service. (A copy of this FCC order is
available at http://www.fcc.gov/cgb/voip911order.pdf.).
We ask that you carefully read this E911 Disclosure Addendum and
understand how these differences affect your ability to access E911
services. If you have any questions or concerns about the information
contained in this notice, or if you do not understand anything discussed
in this notice, please contact our Customer Care Center at
(866) 573-5300 during the hours of 8 a.m. to 8
p.m. ET.
The FCC's E911 VoIP decision also requires ISN Telcom to obtain
and keep a record on file showing that your company has received
and understood this E911 Disclosure Addendum. ISN TELCOM respectfully
requests your assistance in meeting this FCC compliance requirement
by going to the link at the bottom of this Addendum. Please respond
IMMEDIATELY to this Addendum. If we do not receive your
reply promptly, we may be required by the FCC Order to suspend your
service until we do receive your reply.
By responding to this Addendum, you are affirmatively acknowledging
that (1) you have read and understood this E911 Disclosure Addendum,
(2) you understand that you may not be able to contact emergency
services by dialing 9-1-1 using ISN ip PBX, and (3) you understand
that you must inform users of ISN ip PBX that they may not be able
to contact emergency services by dialing 9-1-1 using ISN ip PBX.
You may obtain a copy of the FCC regulation and accompanying E911
VoIP decision in Docket No. 05-196 at the following link:
http://www.fcc.gov/cgb/voip911order.pdf.
1. ISN
IP PBX E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE.
In the event of a power outage lasting longer than the IAD battery
life, the IAD will lose power causing a loss of voice and data service,
including access to E911 services. Once power service is restored,
you may be required to reset or reconfigure your equipment before
you will be able to use ISN ip PBX to contact E911 services. You
are responsible for providing an uninterruptible backup power supply
if you wish to ensure continued operation of electrical equipment
in the event of a power outage.
2. ISN
IP PBX E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION
IS DISRUPTED OR ISN IP PBX HAS BEEN SUSPENDED FOR ANY REASON, INCLUDING,
FOR EXAMPLE, NON-PAYMENT. Once your broadband connection
and ISN ip PBX have been restored, you may be required to reset
or reconfigure your equipment before you will be able to use ISN
ip PBX service to contact E911 services.
3. YOU
MUST PROVIDE ISN TELCOM WITH YOUR CORRECT SERVICE ADDRESS OR ISN
IP PBX E911 SERVICES CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL
WHO WILL NOT BE ABLE TO ASSIST YOU. If you notice that
the service address information identified in your contract or bill
is inaccurate, you can make corrections by calling our Customer
Care Center at (866) 573-5300 during the hours of 8 a.m. to 8 p.m.
ET.
4. ISN
IP PBX E911 SERVICES CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO
EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU IF YOU DISABLE,
DAMAGE OR MOVE THE IAD TO A LOCATION OTHER THAN THE SERVICE ADDRESS
YOU PROVIDED TO ISN TELCOM WHEN SERVICE WAS INITIATED.
If you wish to move to a new service address or report damage to
your IAD, please call either your sales representative or Customer
Care Center at (866) 573-5300 during the hours of 8 a.m. to 8 p.m.
ET.
5. ISN
IP PBX E911 SERVICES CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK
ARCHITECTURE. Due to network congestion or problems, calls
to E911 services made using ISN ip PBX may be dropped, in which
case you will not be connected to emergency services, or your E911
calls may take longer to connect than E911 calls made using traditional
telephone service.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911
SERVICES AND YOU MUST INFORM YOUR ISN IP PBX USERS OF THESE ALTERNATE
MEANS. You will receive from ISN TELCOM a set of stickers
explaining when E911 service may not be available. Please place
the stickers on or near the equipment you use to access ISN ip PBX
to alert users of alternate means of contacting E911 in the event
of an emergency. If you need additional stickers, please contact
our Customer Care Center at (866) 573-5300 during
the hours of 8 a.m. to 8 p.m. ET. |
