By Mail at<
1035 NE 125th Street, Suite 200,
North Miami, FL 33161

By Phone
877-781-6280

By email
customercare@isntelcom.com

01. What is ISN IP PBX?

ISN IP PBX is an integrated voice and data solution that delivers next-generation voice technology over a proven reliable broadband connection coupled with a company-wide web portal, and quality service and support.

02. How does ISN IP PBX work?

ISN IP PBX is based on voice-over Internet protocol (VoIP), a method by which voice is digitized and transmitted in digital packets rather than using traditional circuit-committed protocols of the public switched telephone network (PSTN).

03. How is ISN IP PBX different from the traditional Public Switched Telephone Network (PSTN)?

The Public Switched Telephone Network (PSTN) is the traditional phone network which American tax dollars built over the last 100 years and, depending on whose territory you are in, is currently maintained by large telecommunication companies. VoIP uses something called a Session Initiation Protocol (SIP) over the same Internet path that you use to view web pages. The Internet moves your voice packet just like it would move a data packet.

04. Does ISN IP PBX deliver the same voice quality as my traditional phone company?

Yes, our intelligent technology recognizes voice traffic and will prioritize the 'voice packets' over data packets to ensure quality. ISN IP PBX also offers the VoIP Gateway, a converged network appliance, which is a traffic grooming device that manages the bandwidth pipe. The VoIP gateway's main goal is to groom the pipe so quality of voice calls is kept at a high threshold. If the VoIP Gateway detects any loss in the quality of voice, it throttles the amount of bandwidth being used for data, to allow more bandwidth for voice and ensure high-quality voice.

05. How does the reliability of ISN IP PBX compare to my traditional phone lines that are always up?

With ISN IP PBX, voice service levels are fully guaranteed and SLA-backed and are coupled with a T1 circuit 99.99% uptime guarantee. A business' core voice networks include multiple backbones, peering exchanges, and direct private connections to transit providers and transit peers to ensure speed and reliability.

• T1 circuit availability is better than 99.99% GUARANTEED (SLA-backed)
• Overall voice service levels are fully guaranteed and SLA-backed.
• ISN SLA includes all aspects of the phone system (lines, inbound/outbound calling, v-mail, portal), not only the line. While the PSTN line availability may be high, it is not guaranteed and will not cover any hosted v-mail, PBX or power outages.
• Edge IP network is fully maintained as a phone network.
• Core Voice network includes fully redundant facilities and multiple network routing options for disaster recovery purposes (the beauty if IP).
At the premises, most PBX implementations yield downtime in case of power failures. Similar mitigation techniques (backup power) and more (powered Ethernet) are available to ISN customers.

06. Is ISN IP PBX secure?

Yes. Voice traffic is carried to and from the PSTN over the ISN’s private broadband network and our partners' networks without ever touching the public Internet, therefore data privacy is ensured which removes the worry of eavesdropping and hacking.

07. If I have ISN IP PBX, is my calling restricted to only those who also have Voice Over IP technology?

Your calling is not restricted. ISN IP PBX allows end-users to call anyone with a 10-digit telephone number and if international dialing is activated for their DID, end-users can call anywhere in the world. Using a Softswitch, an Application Program Interface (API), the traditional PSTN and VoIP network are bridged. A Softswitch allows calls placed on the PSTN to reach recipients on the ISN IP PBX network and vice versa.

08. Why should I trust ISN with my voice and data needs?

The voice-over IP market demands that voice technology be integrated with proven high-quality data solutions. ISN brings the voice-over IP market 10 years experience providing Local, Long Distance and Broadband services. ISN has been serving our growing business customer-base with premier business services including T1 & ADSL connections.

09. What features are included in ISN IP PBX?

ISN IP PBX offers an extensive standard set of Class-5 features as well as voicemail, web and audio conferencing, and long distance.

10. Can I keep my existing phone numbers?

Yes! ISN IP PBX has the technology to port existing telephone numbers. This enables businesses to continue using their existing telephone numbers with their ISN IP PBX account.

11. Does ISN IP PBX support businesses with multiple locations?

Yes. ISN IP PBX is perfect for businesses with multiple locations. Because a businesses' PBX capabilities are hosted and multiple communication services converge into one web-based application, businesses get complete flexibility and seamless control over multiple locations. The OA web interface allows administrators to quickly set up new employees with local numbers and users can ramp up with training guides at their convenience.

12. What is on-net calling and off-net calling?

On-net calling refers to calls that originate from, and terminate on, an IP end-point on the ISN IP PBX network. An On-net call remains IP for its duration and does not require a connection to the Public Switched Telephone Network (PSTN). Calls placed on-net are free which dramatically reduces long distance costs for businesses with multiple locations.

Off-net calling is ISN IP PBX calls that originate on the ISN network but terminate on the PSTN.

13. How is ISN IP PBX able to save me at least 40% on International calling?

With ISN IP PBX, International calling can be controlled by the administrator for any DID directly from the web tool. Also, unlike International long distance carriers who depend on call revenue for operational costs, ISN IP PBX does not depend on your call charges and is able to offer the same capabilities at a fraction of the cost.

14. Will 911 service work with ISN IP PBX?

No. Please contact our ISN IP PBX representatives today for further information.

15. What is the function of the ISN IP PBX web interface?

The web interface provides a user-friendly way to manage features within the ISN IP PBX account. Administrators and end-users have controlled role-based access to the voice application, which allows them to manage advanced phone features like voicemail preferences and phone settings from any computer, anytime. With the administrator access, adds/moves/changes occur with a few clicks, features are adapted, and calling restrictions may be set.

16. How do I move/add/change my desk phones and users?

With ISN IP PBX, adds/moves/changes are quickly and seamlessly performed through the web portal, with no hard wiring or adjusting of cables. ISN IP PBX also allows moves, adds and changes to be handled by your office administrator, freeing up valuable IT resources.

17. Can I use ISN IP PBX out of the office?

Yes, next-generation voice technology allows employees to virtually take their desk anywhere; whether working from home or on the road, employees won't miss a beat.

18. What kind of equipment is needed to deploy ISN IP PBX in my organization?

ISN IP PBX equipment integrates with your current LAN and telephony infrastructure. Contact a ISN IP PBX Representative today to understand what kind of equipment may be required for deployment.

19. Will our current phones work or will my business need to purchase new phones?

Depending on what type of phones your organization currently has, you may or may not be required to purchase new phones to deploy ISN IP PBX. Contact a ISN IP PBX Representative today to understand what kind of equipment may be required.

20. Am I required to use my existing PBX system with ISN IP PBX?

Because ISN IP PBX is a hosted PBX service, it eliminates the need to maintain a traditional PBX system. With a hosted PBX system, moves/adds/changes are quickly and seamlessly performed through the web portal, with no hard wiring or adjusting of cables.